If it can’t be used, it won’t be a business success. Melissa’s entire career has been focused on taking products beyond mere usability to incredibly useful, branded and compelling. In 1997, Nuance asked Melissa to turn that focus on the speech industry. Her user-centered approach has revolutionized best practices in the technology-driven world of IVR and speech recognition. She is a co-founder of voicepartners, where the team is focused on creating the best end-to-end caller experience possible, across technologies and modes.